Refund policy

Return, Refund & Cancellation Policy

1. Our Return Window

We offer a 7-day return and exchange policy, starting from the date of delivery.

2. Conditions for Return or Exchange

  • Request raised within 7 days of delivery

  • Product must be unused, unwashed, and in its original condition, with all tags and packaging intact

  • The product must pass a quality check after we receive it, before a refund or exchange is processed

3. Non-Returnable Items

The following categories cannot be returned for a refund (they can still be exchanged or refunded if damaged, defective, or wrong - see Section 5):

  • Customized or personalized products

4. Exchanges

  • One exchange per item, subject to size/stock availability

  • If the size or variant you want isn't available, we'll process a refund to your original payment method instead

5. Damaged, Wrong, or Defective Products

  • Please report this within 48 - 72 hours of delivery, with photos or an unboxing video as proof

  • We'll arrange a free pickup at no cost to you

  • If pickup isn't available in your area, please self-ship the product to us - we'll reimburse your reasonable courier charges up to Rs.250/-

  • You can choose a free replacement or a full refund

6. Who Pays Return Shipping

  • Damaged, wrong, or defective item: ARTHALA always bears the cost - this is never charged to you

  • Change of mind or size issue (product not defective): if we arrange pickup, a return shipping fee of Rs.120/-  will be deducted from your refund. If pickup isn't available in your area, you'll need to self-ship the product back to us at your own cost

7. Refunds

  • We initiate your refund within 24 - 48 hours of the returned product passing our quality check

  • Refunds are credited to your original payment method within 5 - 7 business days

  • We do not currently offer store credit - all refunds go back to how you paid

8. Cancellations

  • You can cancel your order for free anytime before it's dispatched (see our Shipping Policy for dispatch timelines)

  • Once dispatched, an order can't be cancelled - you're welcome to return it after delivery under this policy

9. Failed Deliveries

If your order couldn't be delivered due to an incorrect address or being unreachable, please see our Shipping Policy for how reshipment is handled.

10. How to Raise a Request

Write to us at hello@arthala.com with your order number and the reason for your return, exchange, or cancellation.

11. Questions?

Contact us at hello@arthala.com